Shipping policy
Last updated: 11 August 2026
1. Where we ship
Quellor currently ships to Australian delivery addresses only.
International shipping is not available at launch.
2. Free standard shipping
We provide free standard shipping Australia-wide, with no minimum order value.
Stock is held in Melbourne, Victoria, and orders are packed and dispatched from Melbourne using Australia Post.
3. Order processing and dispatch
Orders are generally packed and dispatched within 1–2 business days after the order is successfully placed and payment is confirmed.
Business days exclude weekends and public holidays. Orders placed on a weekend or public holiday will begin processing on the next business day.
During unusually busy periods or circumstances outside our reasonable control, dispatch may take longer. If we become aware of a material delay affecting your order, we will endeavour to notify you using the contact details supplied at checkout.
4. Tracking
Tracking information will be provided after your order has been dispatched.
The tracking notification will be sent to the email address supplied when the order was placed. Tracking updates are managed by Australia Post after the parcel enters its delivery network.
5. Estimated delivery times
Standard delivery is estimated to take approximately 2–7 business days after dispatch, depending on the delivery destination.
Delivery to regional, rural or remote locations may take longer.
Delivery timeframes are estimates only and are not guaranteed arrival dates. Actual delivery times may be affected by Australia Post network conditions, severe weather, public holidays, peak trading periods or other circumstances outside our reasonable control.
Australia Post also provides postcode-based delivery estimates through its postage and delivery-time calculator.
6. Delivery address
Please check that your name, email address and delivery address are accurate before submitting your order.
If you identify an error after placing an order, contact us as soon as possible at support@quellor.com.au.
We will make reasonable efforts to update the details if the order has not yet been processed or dispatched. We cannot guarantee that an address can be changed once fulfilment has commenced or the parcel has entered the Australia Post delivery network.
7. Delayed or missing deliveries
If your tracking information has not updated, or your order has not arrived within the estimated delivery period, please contact us at support@quellor.com.au.
Please provide your order number and the name used when placing the order so we can investigate the delivery with Australia Post.
We will work with you and the delivery provider to determine what has occurred and provide an appropriate solution where required.
8. Damaged or incorrectly supplied orders
If your parcel arrives damaged, or you receive an incorrect product, contact support@quellor.com.au as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the parcel, packaging and product where relevant
We will review the matter and explain the next steps. Your rights in relation to faulty, damaged, incorrectly supplied or otherwise non-compliant goods are addressed under the Australian Consumer Law and are not limited by this policy.
9. Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If we cannot supply an order within an agreed timeframe or a reasonable time, we will provide an appropriate solution in accordance with our obligations under applicable law.
10. Contact us
For shipping, tracking or delivery enquiries, contact:
Email: support@quellor.com.au
Quellor is operated by Helm Recruitment Pty Ltd (ABN 51 137 273 940), trading as Quellor.